Privacy Policy

Last updated: December 14, 2025

Neutra Power operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

  • Contact details — including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information — including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
  • Account information — including your username, password, security questions, preferences and settings.
  • Transaction information — including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel.
  • Communications with us — including information you include in customer support inquiries.
  • Device information — including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information — including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services — including from your device when you use our products or services and through cookies.
  • From our service providers and partners.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: process payments, fulfill orders, manage your account, arrange shipping, facilitate returns.
  • Marketing and Advertising: send promotional communications by email, text message or postal mail, and show online advertisements.
  • Security and Fraud Prevention: authenticate accounts, detect fraudulent or malicious activity.
  • Communicating with You: customer support and maintaining our business relationship.
  • Legal Reasons: comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information:

  • With vendors and third parties who perform services on our behalf (IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners.
  • When you direct, request or consent to our disclosure of certain information to third parties.
  • With our affiliates.
  • In connection with a business transaction such as a merger or bankruptcy.
  • To comply with applicable legal obligations.

Children’s Data

The Services are not intended to be used by children. We do not knowingly collect any personal information about children under the age of majority. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • Right to Access / Know: request access to personal information we hold about you.
  • Right to Delete: request deletion of personal information we maintain about you.
  • Right to Correct: request correction of inaccurate personal information.
  • Right of Portability: receive a copy of personal information we hold about you.
  • Managing Communication Preferences: opt out of promotional emails at any time via unsubscribe links.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

Email: adiljansalarzai2@gmail.com
Address: House D72 1st floor green acres Mardan, Mardan, 23200, Pakistan